Shipping, Tax, Returns etc.
1. Shipping & Handling
／Shipping Methods／
•Please ensure your shipping information is correct before placing an order.
•All items are carefully packaged using bubble wrap and sturdy cardboard to ensure safe delivery.
／Delivery Time & Delays／
•Orders are processed within 3–5 business days after payment confirmation.
•We ship via Japan Post Airmail with Tracking and EMS, which typically takes 2–3 weeks to arrive in most countries. For orders exceeding 2 kg (approx. 15 CDs or 2 vinyl records), EMS is the only available shipping option due to weight restrictions.
•Shipping times may be affected by customs clearance, postal delays, or other unforeseen factors. If your package is delayed, please contact us first to check its status. We will assist in tracking the shipment with Japan Post.
•While Japan Post delivers to most countries, service suspensions or unexpected delays may occur. If shipping to a specific country becomes unavailable, we reserve the right to cancel the order and will notify you immediately.
／Shipping Insurance／
•We are not responsible for lost or damaged parcels once they have been shipped.
•If you require additional shipping insurance, please contact us before placing an order. Additional charges may apply.
•In case of postal issues such as damage or loss, both the buyer and seller must submit the necessary documentation for a compensation claim, as per their respective country’s postal regulations. Refunds will only be processed after the claim has been officially approved. If the buyer does not cooperate with the claim process, we will not be able to provide compensation.
2. Customs & Import Taxes
•We do not mark items as “gifts” or undervalue them on customs declarations.
•Buyers are responsible for any import duties, customs fees, or local taxes imposed by their country.
•In some countries, particularly in Europe, customs clearance may take longer than expected. If your item is held at customs, please contact your local customs or postal service for assistance.
3. Returns & Refunds
•Each item undergoes strict inspection and verification before shipping. Therefore, returns and refunds are only accepted if the item is significantly different from the description.
•If a package is returned due to unpaid import taxes, incorrect address, or failure to collect the item, the buyer is responsible for all additional shipping costs, including the return shipping fee and any reshipping fees.
•If a return is approved, the item must be returned in its original condition with all included accessories (if applicable).
•The buyer must provide a valid tracking number for the return shipment. Refunds will be issued only after we receive and inspect the returned item.
4. Order Cancellations
•Orders cannot be canceled once they have been processed for shipment.
•If you wish to cancel an order before processing, please contact us as soon as possible.
5. Liability Disclaimer
•We are not responsible for damages caused during shipping. Buyers should select insured shipping if additional protection is needed.
•We are not liable for damages resulting from improper handling or misuse of the item after delivery.
•We do not guarantee compatibility with specific devices or systems. Buyers should check product specifications before purchasing.
By placing an order, you acknowledge that you have read and agree to these terms and conditions.
If you have any questions about our items, please contact us at: farso.jp@gmail.com
Thank you for taking the time to read our terms.