1. Shipping & Handling<\/strong><\/p>\n\n\n\n \uff0fShipping Methods\uff0f<\/strong> 2. Customs & Import Taxes<\/strong><\/p>\n\n\n\n \u2022We do not mark items as “gifts” or undervalue them on customs declarations. 3. Returns & Refunds<\/strong><\/p>\n\n\n\n \u2022Each item undergoes strict inspection and verification before shipping. Therefore, returns and refunds are only accepted if the item is significantly different from the description. 4. Order Cancellations<\/strong><\/p>\n\n\n\n \u2022Orders cannot be canceled once they have been processed for shipment. 5. Liability Disclaimer<\/strong><\/p>\n\n\n\n \u2022We are not responsible for damages caused during shipping. Buyers should select insured shipping if additional protection is needed.
\u2022Please ensure your shipping information is correct before placing an order.
\u2022All items are carefully packaged using bubble wrap and sturdy cardboard to ensure safe delivery.
\uff0fDelivery Time & Delays\uff0f<\/strong>
\u2022Orders are processed within 3\u20135 business days after payment confirmation.
\u2022We ship via Japan Post Airmail with Tracking and EMS, which typically takes 2\u20133 weeks to arrive in most countries. <\/mark>For orders exceeding 2 kg (approx. 15 CDs or 2 vinyl records), EMS is the only available shipping option due to weight restrictions.<\/em><\/mark>
\u2022Shipping times may be affected by customs clearance, postal delays, or other unforeseen factors. If your package is delayed, please contact us first to check its status. We will assist in tracking the shipment with Japan Post.
\u2022While Japan Post delivers to most countries, service suspensions or unexpected delays may occur. If shipping to a specific country becomes unavailable, we reserve the right to cancel the order and will notify you immediately.
\uff0fShipping Insurance\uff0f<\/strong>
\u2022We are not responsible for lost or damaged parcels once they have been shipped.
\u2022If you require additional shipping insurance, please contact us before placing an order. Additional charges may apply.
\u2022In case of postal issues such as damage or loss, both the buyer and seller must submit the necessary documentation for a compensation claim, as per their respective country\u2019s postal regulations. Refunds will only be processed after the claim has been officially approved. If the buyer does not cooperate with the claim process, we will not be able to provide compensation.<\/p>\n\n\n\n
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\u2022Buyers are responsible for any import duties, customs fees, or local taxes imposed by their country.<\/em><\/mark>
\u2022In some countries, particularly in Europe, customs clearance may take longer than expected. If your item is held at customs, please contact your local customs or postal service for assistance.<\/p>\n\n\n\n
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\u2022If a package is returned due to unpaid import taxes, incorrect address, or failure to collect the item, the buyer is responsible for all additional shipping costs, including the return shipping fee and any reshipping fees.
\u2022If a return is approved, the item must be returned in its original condition with all included accessories (if applicable).
\u2022The buyer must provide a valid tracking number for the return shipment. Refunds will be issued only after we receive and inspect the returned item.<\/p>\n\n\n\n
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\u2022If you wish to cancel an order before processing, please contact us as soon as possible.<\/p>\n\n\n\n
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\u2022We are not liable for damages resulting from improper handling or misuse of the item after delivery.
\u2022We do not guarantee compatibility with specific devices or systems. Buyers should check product specifications before purchasing.<\/p>\n\n\n\n
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